Privacy Statement for FaresoDeal
FaresoDeal, the operator of www.faresodeal.com, is dedicated to safeguarding your privacy and ensuring the security of your personal information. This Privacy Statement explains how we collect, use, share, and protect your personal data, as well as your rights regarding your data and how to contact us.
FaresoDeal (“we” or “us”) values you as our customer and understands the importance of your privacy. This Privacy Statement details how we handle personal information when you use our platform and related services, your choices regarding the use of your information, and how you can reach out to us with questions or requests.
1. Privacy Statement Summary
This summary provides an overview of our Privacy Statement. To view the complete Privacy Statement, scroll down or click the provided link on our website.
2.1 What does this cover?
This Privacy Statement outlines:
The types of personal information we collect and how we use it.
When and with whom we share your personal information.
Your options for controlling how we collect, use, and share your personal information.
How you can access and update your personal information.
2.2 How do we collect and use personal information?
We collect personal information when:
You provide it directly to us.
It is gathered automatically.
It is obtained from third parties.
When you create an account on our platform, subscribe to receive promotions or updates, or book travel through our services, you provide personal information. We also collect data automatically using technologies like cookies, with your consent where required, when you visit our website or use our apps.
Additionally, we may receive personal information from affiliated companies within FaresoDeal, as well as from business partners and other third parties. This information helps us enhance our platform, improve our tools and services, maintain accurate records, detect and investigate potential fraud, and tailor our marketing efforts more effectively.
2.3 How is your personal information shared?
Your personal information may be shared with:
Facilitate your travel bookings and arrangements.
Support your travel experience.
Communicate with you, including sharing information about products, services, or enabling communication with travel providers or property owners.
Comply with legal obligations.
The full Privacy Statement below provides detailed information on how your personal information is shared.
2.4 What are your data protection rights?
You have several options to manage your data protection preferences. For example, you can opt out of marketing communications by clicking the “unsubscribe” link in emails, updating your account settings where applicable, or contacting our customer support team. The full Privacy Statement provides further details on your data protection options.
2.5 More information about our privacy practices
For additional details or to ask questions about how we handle your personal information, or to make requests regarding your data, please refer to the “Contact Us” section below.
3. Lawful Bases for Processing
We collect and process your personal information only when one of the following lawful bases applies:
Consent: We process your personal information when you have provided explicit consent, such as for receiving marketing communications, where consent is required.
Legal Obligation: We process your personal information when necessary to comply with legal requirements, such as using your transaction history to fulfill our financial and tax obligations under applicable laws.
Performance of a Contract: We process your personal information when it is necessary to fulfill a contract with you, such as managing your travel bookings, processing payments, or creating and maintaining your account at your request.
If we request personal information to meet a legal requirement or perform a contract, we will clearly indicate this at the relevant time, specifying whether providing your information is mandatory and outlining any consequences of not providing it.
Legitimate Interest: We process your personal information when it aligns with our legitimate interests, provided these interests are not outweighed by your rights (as detailed below).
In certain countries and regions, we are permitted to process personal information based on legitimate interests. These interests typically include operating and enhancing our platform, communicating with you to provide our services, conducting security verifications, responding to your inquiries, performing marketing activities, or detecting and preventing illegal activities. Globally, we balance our use of your personal information with your rights to ensure fairness.
4. Categories of Personal Information We Collect and Use
We collect personal information for the following purposes:
4.1 Platform Usage and Booking Purposes
Facilitate your travel bookings, verify your identity, and support travel insurance needs.
Arrange requested travel services or enable vacation property bookings.
Provide services related to your booking and/or account.
Create, manage, and update user accounts on our platform, authenticating you as a user.
Track your search and travel history, accommodation and travel preferences, and other details related to your use of FaresoDeal’s platform and services, as described in this Privacy Statement.
Enable and process payments, coupons, and other transactions.
Administer loyalty and rewards programs.
Collect and facilitate reviews related to bookings.
Enhance your experience by offering features like account-based sign-in across FaresoDeal’s online services and sites.
4.2 Communications and Customer Service Purposes
Address your questions, requests for information, and preferences regarding data handling.
Facilitate communication between you and travel suppliers, such as hotels or vacation property owners.
Contact you via text message, email, phone, mail, push notifications, or other communication platforms to provide booking confirmations, updates, emergency alerts, or other purposes outlined in this Privacy Statement.
4.3 Marketing Purposes
Contact you via text message, email, phone, mail, push notifications, or other communication platforms for marketing purposes.
Analyze your browsing and purchase history to optimize advertising and marketing based on your interests and preferences.
Measure and evaluate the effectiveness of our marketing campaigns and promotions.
Administer promotions, such as contests, sweepstakes, or similar giveaways.
Deliver targeted advertising and profile-based advertising. Our Cookie Statement provides further details on how we use cookies and similar tracking technologies.
4.4 Market Research, Analytics, and Training Purposes to Improve Our Services
Conduct surveys, market research, and data analytics.
Enhance, research, and assess the effectiveness of our websites, apps, tools, and services.
Monitor or record interactions with our customer service team or other representatives, as well as platform communications between partners and travelers, for quality control, training, dispute resolution, and other purposes described in this Privacy Statement.
Create aggregated, anonymized, or deidentified data, which we may use and share without restriction where permitted by law.
4.5 Security and Compliance Purposes
Promote security, verify customer identities, and prevent or investigate fraud, unauthorized activities, or other risks.
Comply with applicable laws, protect our and our users’ rights and interests, defend against claims or liabilities, and respond to law enforcement, legal authorities, or requests as part of legal processes.
Adhere to applicable security, anti-terrorism, anti-bribery, customs, immigration, and other due diligence laws and requirements.
5. Sharing of Personal Information
We share your personal information as described in this Privacy Statement and as permitted by applicable law.
5.1 Joint Use of Your Personal Information
FaresoDeal and its affiliated companies jointly use and act as joint controllers of your personal information as follows:
We process all categories of personal information outlined in the “Categories of Personal Information We Collect and Use” section for the purposes described above.
FaresoDeal is the entity responsible for managing your personal information. For more details on how to contact us regarding this joint use, see the “Contact Us” section in our full Privacy Statement.
6. Our Use of Artificial Intelligence
FaresoDeal employs artificial intelligence and machine learning to enhance our platform and deliver associated services. We may use your personal information for the following purposes:
To improve your user experience and ensure the safety of our platform.
To determine the order of content displayed on our site.
To recommend destinations, properties, or activities tailored to your preferences.
To provide insights and alerts on flight pricing.
To review uploaded content (e.g., property images) to ensure compliance with our quality or formatting standards and to identify relevant amenities in your listings.
To evaluate reviews you submit to ensure they do not contain identifiable personal information and to gauge customer satisfaction.
To detect and prevent violations of our terms and conditions or fraudulent activities, and to maintain platform security.
To customize language and dialect settings within our virtual agent interactions.
Automated decisions may be generated by processing your personal information through systems that calculate outcomes automatically. We rely on our legitimate interest to enhance user experience and maintain platform safety. We will not engage in automated decision-making that produces legal or similarly significant effects solely based on automated processing unless:
You have explicitly consented to the processing.
The processing is necessary to enter into or perform a contract.
It is otherwise permitted by applicable law.
You may have rights related to automated decision-making, including:
Requesting a manual decision-making process instead of automated processing.
Contesting decisions based solely on automated processing.
For more details on your data protection rights, refer to the section below.
7. Your Rights and Choices
You have specific rights and options regarding your personal information, as outlined below:
Account Management: If you have an account with FaresoDeal, you can update your communication preferences by (1) logging into your account and modifying your settings (where available) or (2) contacting our support team.
Cookie Control: You can manage our use of certain cookies by following the instructions in our Cookies pop-up.
Access and Updates: You may access, amend, request deletion, or update the accuracy of your personal information at any time by logging into your account or contacting us.
Marketing Opt-Out: To stop receiving marketing or promotional emails, click the “unsubscribe” link in the email, adjust your communication settings in your account (where available), or contact us. Note that opting out of marketing emails does not prevent us from sending essential transactional or account-related messages.
Mobile App Notifications: For our mobile apps, you can manage notifications and preferences through the app’s settings or your device’s operating system settings.
Consent Withdrawal: If we process your personal information based on your consent, you may withdraw it at any time by contacting us. Withdrawal will not affect the lawfulness of prior processing or processing based on other legal grounds.
Additional Rights: Depending on your country or region, you may have additional rights, such as:
Requesting a copy of your personal information.
Inquiring about the purpose of our processing activities.
Requesting the deletion of your personal information.
Objecting to the use or sharing of your personal information.
Restricting the processing of your personal information.
Opting out of the sale of your personal information.
Requesting data portability.
Obtaining information about the logic and outcomes of our automated decision-making processes.
Objecting to fully automated decision-making with significant legal effects and requesting a manual process instead.
Contesting decisions based solely on automated processing.
To exercise these rights, ask questions about our privacy practices, or make requests regarding your personal information, please contact us as described in the “Contact Us” section of our full Privacy Statement. If applicable, your authorized agent may also submit requests on your behalf.
You may also have the right to lodge a complaint with a data protection authority regarding our collection and use of your personal information. However, we encourage you to contact us first to address your concerns. We respond to all requests to exercise personal data protection rights in accordance with applicable data protection laws. If you have the right to appeal a decision not to act on a request under applicable law, we will include instructions for submitting an appeal in our response.
8. International Data Transfer
The personal information we process may be accessed, processed, or transferred to countries other than your country of residence, which may have different data protection laws. Such cross-border transfers are necessary to fulfill your transactions and support the purposes outlined in this Privacy Statement.
Our platform’s servers are located globally, and FaresoDeal, along with its third-party service providers, operates in multiple countries worldwide. Your personal information may be processed in any of these countries, and our employees may access it from various locations. Recipients of your personal information may also be located in countries different from your own.
We have implemented appropriate measures to ensure that your personal information remains protected during access, processing, or transfer, in compliance with this Privacy Statement and applicable data protection laws. These measures provide a level of protection comparable to that of your country’s laws, regardless of where your data is handled. We adhere to obligations for cross-border data transfers as required by relevant laws, regulations, and authorities, which may include conducting security assessments, obtaining certifications, or signing agreements with overseas recipients based on standard contracts established by competent authorities.
Some of the measures we have in place include:
Adhering to adequacy decisions by the European Commission, confirming sufficient data protection in certain non-EEA countries. You can view the latest list of these countries published by the European Commission HERE.
Ensuring compliance with the APEC-CBPR framework for transferee countries participating in this forum. FaresoDeal is pursuing APEC-CBPR certification and has established measures to ensure data sharing complies with CBPR requirements. See the latest list of participant countries.
Requiring third-party partners, vendors, and service providers to have appropriate mechanisms to protect your personal information. Our agreements with these parties include strict data transfer terms, such as the European Commission’s Standard Contractual Clauses and/or UK equivalents for transfers from the EEA/UK, and mandate compliance with applicable data protection laws. These agreements may also incorporate certifications under the EU-U.S. DPF, UK extension to EU-U.S. DPF, Swiss-U.S. DPF, or other country-specific extensions, or rely on the provider’s Binding Corporate Rules as defined by the European Commission. For onward transfers under the DPF Frameworks, if FaresoDeal learns that a third party is using or disclosing your personal information in violation of this policy, we will take reasonable steps to prevent or stop such actions. FaresoDeal is not liable for onward transfers that violate this policy or the DPF Frameworks.
Implementing intra-group agreements for FaresoDeal’s affiliated companies, incorporating strict data transfer terms (including, where applicable, Standard Contractual Clauses for EEA/UK transfers) to ensure all group companies protect personal information in accordance with applicable laws.
Conducting regular risk assessments and implementing technological and organizational measures to ensure compliance with relevant data transfer laws.
FaresoDeal is committed to resolving complaints related to the DPF Principles concerning our collection and use of your personal information. EU, UK, and Swiss individuals with inquiries or complaints about our handling of personal data under the DPF Frameworks should first contact us via the “Contact Us” section of our full Privacy Statement.
9. Security
We are committed to ensuring you feel confident using our platform and associated services at www.faresodeal.com. While no organization can guarantee absolute security, we take reasonable measures to implement appropriate physical, technical, and organizational safeguards to protect the personal information we collect and process.
Our cybersecurity team designs and implements technical security controls to ensure responsible collection, storage, and sharing of personal information, proportionate to its level of sensitivity or confidentiality. We continuously update our security measures to protect your data from unauthorized access, loss, destruction, or alteration. Our data-handling partners are held to similarly high standards.
FaresoDeal has established an information security system aligned with industry best practices and has obtained PCI-DSS certification. We employ comprehensive security measures throughout the lifecycle of data collection, storage, processing, use, transmission, and sharing. These include, but are not limited to, verification and access controls, VPN, SSL-encrypted transmission, and multi-factor authentication, based on our data classification and processing standards, to ensure the security of our systems and services.
We maintain management and approval processes for employees who may access your information and provide regular security training to our staff.
In the event of a personal data security incident that may impact your rights and interests, we will notify you in accordance with applicable data protection laws and regulations. We will also report such incidents to the relevant regulatory authorities, if required by law.
10. Minors
Our website and mobile application are not directed at minors (as defined by applicable data protection laws), and we cannot determine the age of users accessing our platform. If a minor provides personal information without parental or guardian consent, the parent or guardian should contact us. If we become aware that we have collected personal information from a minor without such consent, we will terminate the minor’s account, if applicable.
We may collect minors’ personal information in limited circumstances, such as for reservations, purchasing travel-related services, or for family-oriented features. When processing minors’ data, we adhere to principles of legality, necessity, transparency, and security, implementing strict measures to protect such information.
If you have concerns about our handling of minors’ personal information or wish to delete or correct such data as a parent or guardian, please contact us as outlined in the “Contact Us” section below.
11. Record Retention
We retain your personal information in accordance with applicable laws, for as long as necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law. For analytical or trend analysis purposes over extended periods, we may deidentify, aggregate, or anonymize your personal information.
When deleting personal information, we use industry-standard methods to ensure it cannot be recovered or retrieved.
Residual copies may remain in backup systems to protect against malicious data loss, but these are inaccessible unless restored, at which point unnecessary personal information will be deleted.
Our retention periods are determined based on:
The duration of our relationship with you, including any active accounts or recent bookings, or transactions on our platform.
Legal obligations requiring us to maintain records of your transactions.
Current and relevant legal obligations, such as contractual commitments, litigation holds, statutes of limitations, or regulatory investigations.
The need for secure system backups.
12. Contact Us
If you have questions or concerns about our use of your personal information, wish to inquire about our data handling practices, or want to exercise your rights to access, correct, or request deletion of your personal information, please contact us via the Contact Us section on www.faresodeal.com.
The primary data controller is the FaresoDeal entity responsible for the site or app you are interacting with, which may act as a joint controller with other FaresoDeal-affiliated companies.
13. Updates to Statement
We may update this Privacy Statement in response to evolving legal, technical, or business requirements. For material changes, we will notify you via a notice on our website. The “last updated” date at the top of this Statement indicates when it was last revised.
For details on prior updates, please visit www.faresodeal.com.